Telesales (cold calling): telesales performed by a well-trained team
Cross selling / up selling: sale of an additional product/service to an already existing clientele / costumer’s purchase of an upgraded, more expensive and additional product/service
Loyalty campaigns & Retention: campaigns aimed to strengthen the customer’s loyalty by providing a customized offer / incentive
Market researches: outbound calls to segmented target group aiming to investigate and record market trend, market penetration and customer preferences
Follow up to direct mailings: new sales channel used for direct marketing activities
B2B
Lead generation: creating sales opportunities for large organizations and solo companies
Appointment setting: generation of appointments for large organizations and solo companies
Inbound Calls
Inbound Calls
Overflow: management of the calls that the company is unable to answer due to increased workload, absence, etc.
Help Desk: service through inbound calls in a form of support lines, even for the most specialized issues to be solved
Order entry: management and handling of the orders done for a specific range of products/services
Questionnaires
Questionnaires
Completion of questionnaires based on special criteria: accomplishment of the process of completing questionnaires in order to save time and resources
Data Entry
Data Entry – Back Office
Printing / enveloping: assumption of the work of printing and enveloping each company’s data and files
Delivery: delivery of information related to the company in any kind of printed form (e.g. delivery of promotional leaflets)
Data entry: registration of business files, data, results, etc. to the company’s database
Human resource disposition
Human resource disposition
Processes of evaluating / hiring: handling of all of the required processes in order to evaluate and choose the appropriate candidate through human resource department
Disposition of experienced staff to others’ facilities: representation of the company in cases that the presence and occupation of experienced staff is needed to others’ facilities
